Archive knowledge management Archives - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT
The lack of Knowledge in Knowledge Management

The lack of Knowledge in Knowledge Management

Sorry for the length in advance, but this topic needs some story telling around it. IT collaboration seriously needs a reboot.  We are making the same mistakes…

I+P+C+C=FAIL Why LeanITSM  is not Less ITSM

I+P+C+C=FAIL Why LeanITSM is not Less ITSM

So I’m just returning from Knowledge15, ServiceNow’s annual user conference.  The highlight for me was definitely Fred Luddy’s Keynote, since the journey from a struggling startup to one…

Matthew Hooper

Digital Transformentalist