Archive itil Archives - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT
ITIL & DevOps merge to create DevIL Framework

ITIL & DevOps merge to create DevIL Framework

ITIL consultants or presenters who have made a career guiding organizations through the complexity and ambiguity of the text books, are desperately trying to find some foot hold in this DevOps movement that is taking IT operations by storm.

Continuous failure when DevOps goes wrong

Continuous failure when DevOps goes wrong

A classic business failure is permeating the DevOps community. Business experts claim a major reason for business failure is arrogance. This very cancer is starting to dominate the…

UBERR vs. CAB’s – The new era of Risk & Change Management

UBERR vs. CAB’s – The new era of Risk & Change Management

CAB’s suck, and I didn’t spell UBERR wrong. I’m talking about Change Advisory Boards & User Based Enterprise Risk and Release. (Yeah I made that up, but…

Excuse me… I had an Incident!   Why old school ITSM Incident Management Fails!

Excuse me… I had an Incident! Why old school ITSM Incident Management Fails!

A few years ago at a Pink Elephant conference there was a juggler who joked about cutting himself with the knifes he was tossing around saying: “now…

Who’s on first, What’s on Second – Defining Business Services

Who’s on first, What’s on Second – Defining Business Services

I’m frequently asked: “Hoop, how can I get our management to see the need for ITSM and building out our service catalog?”  My usual answer is “tell…

IT Services over Business Service is like bringing a knife to a gun fight

IT Services over Business Service is like bringing a knife to a gun fight

In my last post I discussed the value of creating an Enterprise Service Model. I noted how it did not incorporate a layer for IT Services.  Why?…

The lack of Knowledge in Knowledge Management

The lack of Knowledge in Knowledge Management

Sorry for the length in advance, but this topic needs some story telling around it. IT collaboration seriously needs a reboot.  We are making the same mistakes…

Getting your ITSM house in order

Getting your ITSM house in order

“Let’s get Incident working and then we’ll tackle Change” Who says this? Just about every ITSM Manager. Hey, we’ve all done it.  We believed a focus on…

Why ITSM fails to deliver promises of better IT

Why ITSM fails to deliver promises of better IT

In my last Blog I talked about ITSM vs. DevOps  Agility vs. Control, I highlighted that these two organizational disciplines need to co-exist and serve the same…

ITSM vs. DevOps – Agility vs. Control – is this really battle royale?

ITSM vs. DevOps – Agility vs. Control – is this really battle royale?

Agility vs. Control ITSM has been getting a bad wrap lately.It seems it’s hot sibling DevOps is getting all the attention these days. DevOps is Lean, Fast, and…

Matthew Hooper

Digital Transformentalist