Archive incident management Archives - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT
Excuse me… I had an Incident!   Why old school ITSM Incident Management Fails!

Excuse me… I had an Incident! Why old school ITSM Incident Management Fails!

A few years ago at a Pink Elephant conference there was a juggler who joked about cutting himself with the knifes he was tossing around saying: “now…

The lack of Knowledge in Knowledge Management

The lack of Knowledge in Knowledge Management

Sorry for the length in advance, but this topic needs some story telling around it. IT collaboration seriously needs a reboot.  We are making the same mistakes…

ITSM vs. DevOps – Agility vs. Control – is this really battle royale?

ITSM vs. DevOps – Agility vs. Control – is this really battle royale?

Agility vs. Control ITSM has been getting a bad wrap lately.It seems it’s hot sibling DevOps is getting all the attention these days. DevOps is Lean, Fast, and…

Matthew Hooper

Digital Transformentalist