Archive CMDB Archives - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT
ITIL & DevOps merge to create DevIL Framework

ITIL & DevOps merge to create DevIL Framework

ITIL consultants or presenters who have made a career guiding organizations through the complexity and ambiguity of the text books, are desperately trying to find some foot hold in this DevOps movement that is taking IT operations by storm.

Who’s on first, What’s on Second – Defining Business Services

Who’s on first, What’s on Second – Defining Business Services

I’m frequently asked: “Hoop, how can I get our management to see the need for ITSM and building out our service catalog?”  My usual answer is “tell…

Service Model #imnoangel CMDB

Service Model #imnoangel CMDB

Every ITSM Purist will tell you that Config Management is the heart of ITSM. Yet, most ITSM implementations push Config Management off, why? 1) Plain & Simple,…

I+P+C+C=FAIL Why LeanITSM  is not Less ITSM

I+P+C+C=FAIL Why LeanITSM is not Less ITSM

So I’m just returning from Knowledge15, ServiceNow’s annual user conference.  The highlight for me was definitely Fred Luddy’s Keynote, since the journey from a struggling startup to one…

Matthew Hooper

Digital Transformentalist