Archive change management Archives - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT
ITIL & DevOps merge to create DevIL Framework

ITIL & DevOps merge to create DevIL Framework

ITIL consultants or presenters who have made a career guiding organizations through the complexity and ambiguity of the text books, are desperately trying to find some foot hold in this DevOps movement that is taking IT operations by storm.

Service Model #imnoangel CMDB

Service Model #imnoangel CMDB

Every ITSM Purist will tell you that Config Management is the heart of ITSM. Yet, most ITSM implementations push Config Management off, why? 1) Plain & Simple,…

Getting your ITSM house in order

Getting your ITSM house in order

“Let’s get Incident working and then we’ll tackle Change” Who says this? Just about every ITSM Manager. Hey, we’ve all done it.  We believed a focus on…

Why ITSM fails to deliver promises of better IT

Why ITSM fails to deliver promises of better IT

In my last Blog I talked about ITSM vs. DevOps  Agility vs. Control, I highlighted that these two organizational disciplines need to co-exist and serve the same…

Matthew Hooper

Digital Transformentalist