2016 Webinar: Accelerating Digital Transformation through Agile Service Management
2015 SITS London, UK – The future of ITSM
My 2015 interview in London, UK where I speak to the current and future state of ITSM.
How is Knowledge Automation, Self-Service, Self Healing Systems, and Cloud affecting ITSM?
See Link here:
2013 Share IT Calgary – ITSM.Next the Future of ITSM