No one wants a Service Oriented business, we want an Outcome oriented business

No one wants a Service Oriented business, we want an Outcome oriented business

Why is it that IT experts are so focused on HOW something is achieved and not WHAT is achieved? I was just reading this article by James…

Oooh… shiny! Warranty, Utility and Looks!

Oooh… shiny! Warranty, Utility and Looks!

It is said that Beauty is in the eye of the beholder.  What one finds as a crafted masterpiece, another sees as a big pile of junk.  Well…

I’ll take Triangles over Circles anyday

I’ll take Triangles over Circles anyday

UPDATE:  SMAK has been sold to UnifiedInbox, please visit UnifiedInbox.com for more info.   I’ve been inundated over the past few weeks with emails, DM’s and messsages.  “Hey,…

User failure – it can’t just be me

User failure – it can’t just be me

I’m really not trying to be a complicated guy.  While I carry a lot on my plate (CEO of a startup, On the board of Co.’s, father…

Startups vs.best practices… can’t we all just get along?

Startups vs.best practices… can’t we all just get along?

Transitioning from CIO to CEO has been an interesting move for me.  This is not my first time as a CEO, but my role as CEO of Vigilant…

Turning the page…

Turning the page…

What is up with Hooper?After almost 20 years of fixing technology and relentlessly studying ways to optimize it’s usage and the people who administrate it, I have…

Dazed and Confused – Pink11 revelation

Dazed and Confused – Pink11 revelation

It’s 6am Vegas time, and my head is spinning.  I am coming up on day 3 for me of one of my favorite conference venues Pink Elephant…

ITSM Weekly the Podcast (Week36) – Guest Speaker: Ian Clayton

ITSM Weekly the Podcast (Week36) – Guest Speaker: Ian Clayton

My dad was a mechanic, he is the farthest thing from a “Computer Guy” as you can get.  Seriously, I have to use Webex to support him because…

ITSM Weekly the Podcast (Week34 & 35) – ITSMF Video and Post Show Episode

ITSM Weekly the Podcast (Week34 & 35) – ITSMF Video and Post Show Episode

Many people ask me why I am part of certain associations.  SIM (Society of Information Management), HDI (Help Desk Institute), ISACA (Information Systems Audit and Control Association), and…

ITSM Weekly the Podcast (Week33) – Guest Speaker: Kevin More

ITSM Weekly the Podcast (Week33) – Guest Speaker: Kevin More

In my last blog post I spoke about the human element of actions.  This becomes ever so much more prevalent when your corporation works with deviations from societal norms….