IT Services over Business Service is like bringing a knife to a gun fight

IT Services over Business Service is like bringing a knife to a gun fight

In my last post I discussed the value of creating an Enterprise Service Model. I noted how it did not incorporate a layer for IT Services.  Why?…

Top 3 Reasons to see VigilantGuy at #SMFusion15

Top 3 Reasons to see VigilantGuy at #SMFusion15

I’m super excited about Fusion this year.  Not just because it’s my first time to New Orleans.  I feel like 2015 is turning out to be the…

Service Model #imnoangel CMDB

Service Model #imnoangel CMDB

Every ITSM Purist will tell you that Config Management is the heart of ITSM. Yet, most ITSM implementations push Config Management off, why? 1) Plain & Simple,…

Digital Transformation – Critical for Service Management Success

Digital Transformation – Critical for Service Management Success

Those DAM Marketing Methodologies… No, not DAMN, DAM Digital Asset Management. DAM is the CMDB of MCSM Marketing Communication Service Management. Messaging is always changing in Marketing,…

An Activity, a Request and Project walk into a bar.

An Activity, a Request and Project walk into a bar.

  Sometimes I wish I were an academic.  It must be awesome to sit around and theorize about how the perfect world operates.  I could write books…

The lack of Knowledge in Knowledge Management

The lack of Knowledge in Knowledge Management

Sorry for the length in advance, but this topic needs some story telling around it. IT collaboration seriously needs a reboot.  We are making the same mistakes…

I+P+C+C=FAIL Why LeanITSM  is not Less ITSM

I+P+C+C=FAIL Why LeanITSM is not Less ITSM

So I’m just returning from Knowledge15, ServiceNow’s annual user conference.  The highlight for me was definitely Fred Luddy’s Keynote, since the journey from a struggling startup to one…

Getting your ITSM house in order

Getting your ITSM house in order

“Let’s get Incident working and then we’ll tackle Change” Who says this? Just about every ITSM Manager. Hey, we’ve all done it.  We believed a focus on…

Why ITSM fails to deliver promises of better IT

Why ITSM fails to deliver promises of better IT

In my last Blog I talked about ITSM vs. DevOps  Agility vs. Control, I highlighted that these two organizational disciplines need to co-exist and serve the same…

ITSM vs. DevOps – Agility vs. Control – is this really battle royale?

ITSM vs. DevOps – Agility vs. Control – is this really battle royale?

Agility vs. Control ITSM has been getting a bad wrap lately.It seems it’s hot sibling DevOps is getting all the attention these days. DevOps is Lean, Fast, and…