ITSM Weekly the Podcast (Week9) - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT

This special week we had the privilege of the famous (or infamous if your a ITSM tools vendor) Rob England.
Known in the twitter and social sphere as The IT Skeptic, I have had the pleasure of interacting with Rob on Twitter, as interviewed by him for the Pink 2010 conference, and met him in person and attended his sessions in Las Vegas 2010 for the 14th annual IT Service Management Conference by Pink Elephant.

It is a great opportunity to hear from the perspective of an expert on services like Rob.  While an admitted techno-phobe ( or should say anti-technology as he doesn’t fear but hates it).  Rob brings a great perspective of balance, usability and drives from a control standpoint the need to have governance.

Great job by Chris lining such a guest.  Enjoy!


ITSM Weekly The Podcast (Week 9) from ServiceSphere on Vimeo.

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Digital Transformentalist Twitter: @VigilantGuy http://twitter.com/vigilantguy Linkedin: http://www.linkedin.com/in/matthewbhooper Web: http://www.vigilantguy.com Matt Hooper is an industry advocate for Service Management strategies and best practices around Enterprise Service Management. For over 20 years Matt has instituted methodologies for business intelligence and optimization. Leveraging technology to drive business outcomes, he has built an industry reputation for his highly effective approach to creating value through Service Management. Matt is active on Social Media known as VigilantGuy, and co-hosts the weekly podcast: Hacking Business Technology. HackBizTech.com

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Matthew Hooper

Digital Transformentalist