ITSM Weekly the Podcast (Week31) - Guest Speaker: Pam Carter aka Dr. Pam - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT
In 2009 I had the unique pleasure of attending the Academic Summit at the ITSMF Fusion09 Event in Dallas. The event included a ITSM Simulation by the folks at G2G3 and really brought to light the difference between teaching and doing.  It was great to see the professors struggle between concept and application, just like the rest of us do.  After the simulations my colleagues and I were given an opportunity to sit in on the  presentations of the professors on how they are bringing ITSM and ITIL into the classroom.  It was really great to hear the strategies, however, one person stood out in particular to me.  Dr. Pam Carter, Associate Proffesor of Management at North Carolina AT&T State University, had an approach that really hit home.  With a predominant number of the students coming from families whose parents were not involved with white collar workers, their ideas and concepts of the business world were very foreign to reality.  To translate that into the ITSM world was a real challenge.  By utiliizing analogies that the children could really grasp on to, she was able to connect with the value of ITSM principles and disciplines.

Listen to this weeks episode, certain to be one that goes down in ITSMWP History, as Dr. Pam, as we have come to affectionately call her, builds our appreciation for the words “Cultural Change”.
Show notes: http://www.servicesphere.com/blog/2010/9/6/itsm-weekly-the-podcast-episode-31.html

Thanks to our Higher Ed Series Sponsor: Cherwell Software 


ITSM Weekly, The Podcast (Week 31) from ServiceSphere on Vimeo.

Agriculture, Historically Black and ITSM
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Special Guest:  Dr. Pam Carter
Series:  ITSM and Higher Education
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Episode 31 Topics:
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Digital Transformentalist Twitter: @VigilantGuy http://twitter.com/vigilantguy Linkedin: http://www.linkedin.com/in/matthewbhooper Web: http://www.vigilantguy.com Matt Hooper is an industry advocate for Service Management strategies and best practices around Enterprise Service Management. For over 20 years Matt has instituted methodologies for business intelligence and optimization. Leveraging technology to drive business outcomes, he has built an industry reputation for his highly effective approach to creating value through Service Management. Matt is active on Social Media known as VigilantGuy, and co-hosts the weekly podcast: Hacking Business Technology. HackBizTech.com

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Matthew Hooper

Digital Transformentalist