ITSM Weekly the Podcast (Week30) - Guest Speaker: Juan Torres - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT
ITSM Weekly the Podcast (Week30) – Guest Speaker: Juan Torres
Social Media is changing the game for enterprises.  It’s not different for the CIO’s.  CIO”s have been asked to deploy internal and external portals that engaging and sharing of information for collaborative efforts.  After months of research we come back to the business with a 6 figure proposal and 6 month timeline.  The business reposnse – “can’t we do this on Facebook now”.  That my friends is game changing.  The thought of employees sharing information on facebook.  Information like, “hey what’s that link for time sheet entry?”.  “Yo, do you remember how to log in to the system again”.  How do you like those status updates going out to the social world.  Think CIO’s don’t have to pay attention to new media environments and technology… think again.

This week we have on our show Juan Torres.  Juan runs the help desk for Ohio Dominican University.  He helps bring to light the reality of supporting the next generation of business community IT has to prepare to support.
Show notes here:

ITSM Weekly The Podcast (Episode 30) from ServiceSphere on Vimeo.

Christory, Christmas Gifts, CSI and Xbox
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Special Guest:  Juan Torres
Series:  ITSM and Higher Education
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Episode 30 Topics:
Written by

Digital Transformentalist Twitter: @VigilantGuy Linkedin: Web: Matt Hooper is an industry advocate for Service Management strategies and best practices around Enterprise Service Management. For over 20 years Matt has instituted methodologies for business intelligence and optimization. Leveraging technology to drive business outcomes, he has built an industry reputation for his highly effective approach to creating value through Service Management. Matt is active on Social Media known as VigilantGuy, and co-hosts the weekly podcast: Hacking Business Technology.

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Matthew Hooper

Digital Transformentalist