ITSM Weekly the Podcast (Week28) -Higher Ed Series Guest Speaker:Mark Fitzgerald - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT
We talk a lot about the three tenants of IT organizations, being Process, Product and People.  At the end of the day, it’s all about people.  We are People, we exist because of people, we work on behalf of people and people work on behalf of us.  Processes and products exist because we want more out of people.  Universities are challenged with creating and fostering the cultural perspective of the future leaders and innovators.   July we introduced our series of Higher Education and the role ITSM plays.  Our first guest is both a professional ITSM practitioner as well as a professor and ITSM advocate.
Enjoy this excellent perspective and some great aspects of the industry you may not have thought of before.
Special Guest :  – Mark Fitzgerald
Series:  ITSM and Higher Education
Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP
Week 28 Topics:
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Digital Transformentalist Twitter: @VigilantGuy http://twitter.com/vigilantguy Linkedin: http://www.linkedin.com/in/matthewbhooper Web: http://www.vigilantguy.com Matt Hooper is an industry advocate for Service Management strategies and best practices around Enterprise Service Management. For over 20 years Matt has instituted methodologies for business intelligence and optimization. Leveraging technology to drive business outcomes, he has built an industry reputation for his highly effective approach to creating value through Service Management. Matt is active on Social Media known as VigilantGuy, and co-hosts the weekly podcast: Hacking Business Technology. HackBizTech.com

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Matthew Hooper

Digital Transformentalist