ITSM Weekly the Podcast (Week20) - Guest Speaker: David Ratcliffe from Pink Elephant - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT
ITSM Weekly the Podcast (Week20) – Guest Speaker: David Ratcliffe from Pink Elephant

Pink Elephant…  Yup, that’s there name.

I have known Pink Elephant for about 6 years.  I was trained by Pink in ITIL V2, V3 and took their IT Executive training from one of their Sr. consultants ITIL V3 Author Gary Case.  I have since become great friends with many folks within the Pink organization.

I’ve met David Ratcliffe President of Pink Elephant in the past, as Vigilant was a frequent sponsor of the Pink Elephant IT Service Management conference, however it was only this past February that I got a chance to get to know David well, mostly from our interactions on Twitter.  David is a great example of one who embraces new technologies.  When he first posted that he was going to use twitter to keep Pink Elephant Conference attendees up to date and allow questions from audiences, I was the first to share with him the horror stories.  However, he pulled it off with great success and really made it a great event.  Making me eat Crow, but with some salt it was fine.

Enjoy the great insights, stories and history of the organization that brought ITIL to the U.S.

Show notes here at the greatest ITSM site on the web:
http://www.servicesphere.com/blog/2010/6/21/itsm-weekly-the-podcast-week-20.html


ITSM Weekly The Podcast (Week 20) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper .

Week 20 Topics:  Episode 2843 (well episode 20)
Written by

Digital Transformentalist Twitter: @VigilantGuy http://twitter.com/vigilantguy Linkedin: http://www.linkedin.com/in/matthewbhooper Web: http://www.vigilantguy.com Matt Hooper is an industry advocate for Service Management strategies and best practices around Enterprise Service Management. For over 20 years Matt has instituted methodologies for business intelligence and optimization. Leveraging technology to drive business outcomes, he has built an industry reputation for his highly effective approach to creating value through Service Management. Matt is active on Social Media known as VigilantGuy, and co-hosts the weekly podcast: Hacking Business Technology. HackBizTech.com

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Matthew Hooper

Digital Transformentalist