ITSM Weekly the Podcast (Week17) Guest: Chuck Tomasi - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT

Special Guest:  Chuck Tomasi

A 30 year veteran of managing IT departments, teams and projects.  Chuck was the winner of the Service-Now.com innovation of the year award for his improvements in customer satisfaction.  As the manager for a Service Desk that supported over 7,500 users for a $1.8 Billion electronics company, Chuck brings some great experiences to this podcast.

He is also a seasoned podcaster, having literally written a book on the subject.

Show Notes: http://www.servicesphere.com/blog/2010/5/30/itsm-weekly-the-podcast-week-17.html


ITSM Weekly The Podcast (Week 17) from ServiceSphere on Vimeo.

Show Hosts:
Christopher Dancy
Matt Beran
Matthew Hooper .

Chuck has nearly 30 years of IT experience ranging from break/fix to IT management. In his most recent role he re-insourced and managed the service desk for a $1.8 billion electronics manufacturing company with 7500 users world wide. In six months he did everything from process evaluation to staffing to tool selection on time and on budget. During his two years Global IT Service Desk Manager, Chuck came up with several innovative solutions to help drive more services to the Service Desk including a multi-location reservation system for laptops, cell phones, and other assets that won him the first Innovation of the Year Award at Service-now.com’s Knowledge ’10 conference in April. After 22 years at the company Chuck was let go due to an IT re-org and in less than a month he had a position with Service-now.com. Chuck is also the host and producer of several podcasts available at chuckchat.com where he has interviewed names like Adam Savage from Mythbusters, Dr. Robert Ballard (the discoverer of theTitanic), and Theoretical Physicist Dr. Michio Kaku. He is the author of Podcasting for Dummies 2nd Ed. and Sam’s Teach Yourself WordPress in 10 Minutes. Chuck volunteers his time as the President of the Titletown HDI chapter and organizer of the Fox Cities Managers group, a local group dedicated to leadership improvement through professional collaboration.
Week 17 Topics: Episode 1842 (well episode 17) 

    Written by

    Digital Transformentalist Twitter: @VigilantGuy http://twitter.com/vigilantguy Linkedin: http://www.linkedin.com/in/matthewbhooper Web: http://www.vigilantguy.com Matt Hooper is an industry advocate for Service Management strategies and best practices around Enterprise Service Management. For over 20 years Matt has instituted methodologies for business intelligence and optimization. Leveraging technology to drive business outcomes, he has built an industry reputation for his highly effective approach to creating value through Service Management. Matt is active on Social Media known as VigilantGuy, and co-hosts the weekly podcast: Hacking Business Technology. HackBizTech.com

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    Matthew Hooper

    Digital Transformentalist