This week we had a chance to speak with some of our colleagues from the UK. When we think of “service” we sometimes forget that 80% of the service delivery is based on communication. So it was a great chance to have some fun picking on the U.S. view of the world from our colleague Jim Finister, as seasoned ITSM expert and professional IT auditor.
Stephen Mann our guest this week is an analyst from Ovum. Stephen is an active participant int he ITSM community and can be followed on twitter under the name: @stephenmann
Twitter: @VigilantGuy http://twitter.com/vigilantguy
Matt Hooper is an industry advocate for Service Management strategies and best practices around Enterprise Service Management. For over 20 years Matt has instituted methodologies for business intelligence and optimization. Leveraging technology to drive business outcomes, he has built an industry reputation for his highly effective approach to creating value through Service Management. Matt is active on Social Media known as VigilantGuy, and co-hosts the weekly podcast: Hacking Business Technology. HackBizTech.com