A few weeks behind this was our podcast from Week of May 10th.
Our special guest for this podcast was David Mainville, CEO and founder of Consulting Portal, a 30 year veteran of IT Service Management. David brings a great perspective on the industry, and helps clarify the confusion on achieving IT Service Management vs. instrumenting a framework.
Twitter: @VigilantGuy http://twitter.com/vigilantguy
Matt Hooper is an industry advocate for Service Management strategies and best practices around Enterprise Service Management. For over 20 years Matt has instituted methodologies for business intelligence and optimization. Leveraging technology to drive business outcomes, he has built an industry reputation for his highly effective approach to creating value through Service Management. Matt is active on Social Media known as VigilantGuy, and co-hosts the weekly podcast: Hacking Business Technology. HackBizTech.com