ITSM Weekly the Podcast (Week12) - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT

This week we had a recap of the Know10 event Service-Now’s vendor show, usage of social media solutions and technology for improved ITSM communication and a breakdown of mobile technology.  Definitely more technical than our typical shows, but a real perspective of the tools that we are all trying to leverage.

More great show notes from Chris Dancy here:
http://www.servicesphere.com/blog/2010/4/24/itsm-weekly-the-podcast-week-12.html
Thanks as always to our producer at large out Matt Beran

Listen Now:


ITSM Weekly The Podcast (Week 12) from ServiceSphere on Vimeo.

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Digital Transformentalist Twitter: @VigilantGuy http://twitter.com/vigilantguy Linkedin: http://www.linkedin.com/in/matthewbhooper Web: http://www.vigilantguy.com Matt Hooper is an industry advocate for Service Management strategies and best practices around Enterprise Service Management. For over 20 years Matt has instituted methodologies for business intelligence and optimization. Leveraging technology to drive business outcomes, he has built an industry reputation for his highly effective approach to creating value through Service Management. Matt is active on Social Media known as VigilantGuy, and co-hosts the weekly podcast: Hacking Business Technology. HackBizTech.com

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Matthew Hooper

Digital Transformentalist