ITSM Weekly the Podcast (Week11) - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT

WOW what a privelege and a treat this weeks podcast.


Malcolm Fry, “founding father” of ITIL as he is known in the industry was our special guest.



Malcolm’s insight and inspiration is truly fantastic, and it was a real treat to have him on the show.  He introduces to us “ITIL Light”.  Which to be honest, I thought was going be just a chopped approach to ITIL.  Leave out the meaningful stuff and focus on the easy bits.


Well I was wrong.  (enjoy this comment while it lasts, as I’ll be deleting it from history)

His approach seems not only logical, but productive.  Though I still questions the CMS phasing and starting point, it really is something I believe any shop no matter their size or level of maturity can start to undertake.

I look forward to finishing the book and sharing it’s value with others.

Show Notes by the man Chris Dancy Here:  http://www.servicesphere.com/blog/2010/4/17/itsm-weekly-the-podcast-week-11.html

Thanks again to Matt Beran for his amazing audio editing.





ITSM Weekly The Podcast (Week 11) from ServiceSphere on Vimeo.

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Digital Transformentalist Twitter: @VigilantGuy http://twitter.com/vigilantguy Linkedin: http://www.linkedin.com/in/matthewbhooper Web: http://www.vigilantguy.com Matt Hooper is an industry advocate for Service Management strategies and best practices around Enterprise Service Management. For over 20 years Matt has instituted methodologies for business intelligence and optimization. Leveraging technology to drive business outcomes, he has built an industry reputation for his highly effective approach to creating value through Service Management. Matt is active on Social Media known as VigilantGuy, and co-hosts the weekly podcast: Hacking Business Technology. HackBizTech.com

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Matthew Hooper

Digital Transformentalist