ITSM Archives - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT Category
Watch me WIP!  Watch me Nay Nay!

Watch me WIP! Watch me Nay Nay!

The first time I heard the following expression was from my friend Gene Kim.  We were in Boston?, Vegas?, in his space travel portal, I honestly don’t remember,…

ITIL & DevOps merge to create DevIL Framework

ITIL & DevOps merge to create DevIL Framework

ITIL consultants or presenters who have made a career guiding organizations through the complexity and ambiguity of the text books, are desperately trying to find some foot hold in this DevOps movement that is taking IT operations by storm.

Turn it up! Amplifying feedbacks within traditional ITSM

Turn it up! Amplifying feedbacks within traditional ITSM

“Do you understand the words that are coming out of my mouth” This classic quote from Chris Tucker to Jackie Chan in the movie Rush Hour  has…

Continuous failure when DevOps goes wrong

Continuous failure when DevOps goes wrong

A classic business failure is permeating the DevOps community. Business experts claim a major reason for business failure is arrogance. This very cancer is starting to dominate the…

UBERR vs. CAB’s – The new era of Risk & Change Management

UBERR vs. CAB’s – The new era of Risk & Change Management

CAB’s suck, and I didn’t spell UBERR wrong. I’m talking about Change Advisory Boards & User Based Enterprise Risk and Release. (Yeah I made that up, but…

Excuse me… I had an Incident!   Why old school ITSM Incident Management Fails!

Excuse me… I had an Incident! Why old school ITSM Incident Management Fails!

A few years ago at a Pink Elephant conference there was a juggler who joked about cutting himself with the knifes he was tossing around saying: “now…

it’s IT for Business Sake! Value of BSM

it’s IT for Business Sake! Value of BSM

 Long before Google bought them, I was a huge fan of Waze.  Waze is not just another GPS.  A GPS gives directions based on least time routing…

IT Services over Business Service is like bringing a knife to a gun fight

IT Services over Business Service is like bringing a knife to a gun fight

In my last post I discussed the value of creating an Enterprise Service Model. I noted how it did not incorporate a layer for IT Services.  Why?…

Top 3 Reasons to see VigilantGuy at #SMFusion15

Top 3 Reasons to see VigilantGuy at #SMFusion15

I’m super excited about Fusion this year.  Not just because it’s my first time to New Orleans.  I feel like 2015 is turning out to be the…

Service Model #imnoangel CMDB

Service Model #imnoangel CMDB

Every ITSM Purist will tell you that Config Management is the heart of ITSM. Yet, most ITSM implementations push Config Management off, why? 1) Plain & Simple,…

Matthew Hooper

Digital Transformentalist