CIO Archives - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT Category
Watch me WIP!  Watch me Nay Nay!

Watch me WIP! Watch me Nay Nay!

The first time I heard the following expression was from my friend Gene Kim.  We were in Boston?, Vegas?, in his space travel portal, I honestly don’t remember,…

Who’s on first, What’s on Second – Defining Business Services

Who’s on first, What’s on Second – Defining Business Services

I’m frequently asked: “Hoop, how can I get our management to see the need for ITSM and building out our service catalog?”  My usual answer is “tell…

No one wants a Service Oriented business, we want an Outcome oriented business

No one wants a Service Oriented business, we want an Outcome oriented business

Why is it that IT experts are so focused on HOW something is achieved and not WHAT is achieved? I was just reading this article by James…

Dazed and Confused – Pink11 revelation

Dazed and Confused – Pink11 revelation

It’s 6am Vegas time, and my head is spinning.  I am coming up on day 3 for me of one of my favorite conference venues Pink Elephant…

ITSM Weekly the Podcast (Week36) – Guest Speaker: Ian Clayton

ITSM Weekly the Podcast (Week36) – Guest Speaker: Ian Clayton

My dad was a mechanic, he is the farthest thing from a “Computer Guy” as you can get.  Seriously, I have to use Webex to support him because…

ITSM Weekly the Podcast (Week34 & 35) – ITSMF Video and Post Show Episode

ITSM Weekly the Podcast (Week34 & 35) – ITSMF Video and Post Show Episode

Many people ask me why I am part of certain associations.  SIM (Society of Information Management), HDI (Help Desk Institute), ISACA (Information Systems Audit and Control Association), and…

ITSM Weekly the Podcast (Week29) – Guest Speaker:Matt Blair & Taj Peeran

ITSM Weekly the Podcast (Week29) – Guest Speaker:Matt Blair & Taj Peeran

For the next gen of IT professionals the business landscape is a theory not a law.  With so much dynamics in the underlying operations of marketing, sales,…

ITSM Weekly the Podcast (Week16) Guest: Chris Dancy

ITSM Weekly the Podcast (Week16) Guest: Chris Dancy

This week our host with the most returns, Chris Dancy. Chris Dancy is the leading media interface for IT Service Management.  His quick wit, humor and deep…

The Role of Configuration Management Systems within the Knowledgebase

The Role of Configuration Management Systems within the Knowledgebase

If you have been sucked into the world of Twitter, like I, have then you have seen all the buzz that has been going on about “Configuration…

Service Catalogs are the key to demonstrating Value

Service Catalogs are the key to demonstrating Value

What is a Service Catalog? Simply put it is system or documentation that allows people to preview the services they can obtain from you and the expectation…

Matthew Hooper

Digital Transformentalist