BSM Archives - Matthew Hooper VigilantGuy Digital Transformentalist - Create High Performing IT Category

Business Service Management

Blogs highlighting the value of defining and architecting business service functions into the technology value stream.  The benefits of focusing on business services over IT services, and the correlation between business outcomes and optimized ITSM.

it’s IT for Business Sake! Value of BSM

it’s IT for Business Sake! Value of BSM

 Long before Google bought them, I was a huge fan of Waze.  Waze is not just another GPS.  A GPS gives directions based on least time routing…

Who’s on first, What’s on Second – Defining Business Services

Who’s on first, What’s on Second – Defining Business Services

I’m frequently asked: “Hoop, how can I get our management to see the need for ITSM and building out our service catalog?”  My usual answer is “tell…

Matthew Hooper

Digital Transformentalist